We accept all major credit cards. Your payment will be processed by PayPal's secure credit card processing system.

Paypal is the Number 1 secure Internet payment system (visit: www.PayPal.com for more information). PayPal will process your credit card payment safely and securely. You do not need to have or open a PayPal account to pay by credit card.

After you’ve filled your shopping cart and are ready to check out, click the "Buy Now" button. This will take you to PayPal, where you will fill in your information. Follow the simple steps to complete your secure transaction.

PayPal is set up to provide only your billing address as your shipping address. If you want your purchase to go to an address that is not your billing address, please contact us at Chantress Jewelry and specify the shipping address you want your items sent to.

You may cancel your order within 48 hours of purchase. Please email us at our customer service email: customerservice@Chantress.

Shipping is $6.00 for all orders in the United States.

Chantress Jewelry ships all items through the United States Postal Service. We use Priority mail and insure every package.

For international buyers, we charge the *actual cost* of shipping + a $4.00 handling fee. Please contact us with your address so that we may calculate shipping costs before you make your purchases. International customers are responsible for any import duties or taxes due in their respective country.

You will receive an email to confirm that your online order has been received, processed, and approved. You will also receive an email to let you know when your purchase is shipped.

Chantress Jewelry makes every effort to keep all items in-stock. In stock items will ship within 1 – 3 days of your purchase. However, it may happen that an item is not in stock. In these instances, the order will be hand made to order and shipping may take up to 5 days. We will let you know about the status of your order via e-mail.

All purchases will come in an exquisite Chantress gift box.

Please telephone or email us to inquire about the status of your order:
customerservice@chantress

Toll free:
In California:

If you are not pleased with any item you have purchased at www.chantressjewelry.com, you may return it to us within 10 days of its receipt. Please return the item in its original packaging and in the same condition in which you received it. Please insure the package. We do not accept C.O.D. deliveries. We will credit you for the full amount of the item(s) minus the shipping charges. Please send to:

Chantress Jewelry
2032 Mallard Drive
Walnut Creek, CA 94597

Chantress Jewelry guarantees our work for the first six months from your purchase date. If your jewelry needs to be repaired within the first six months, email us to let us know the problem and then send us the item. We will repair it and return it to you at our expense.

The only exception to the above is if it is determined that misuse and / or obvious mishandling created the problem. In this case, we will send you a quote in regard to the cost of the repair, and the cost will be your responsibility.

After six months, Chantress Jewelry is no longer responsible for any repairs.

Chantress Jewelry is a California based business. By law, we must charge a sales tax of 8.25% to purchases made by residents of California.

If you see an item that you want, but would like a variation (e.g. in silver rather than gold, with a different color or type of stone, with a different clasp, a longer or shorter length, etc.) please email us and we will be delighted to accommodate you! Prices will depend on the specific changes, and we will quote a price once we discuss the possibilities. Custom orders generally take 7 – 10 days to complete. Please note that custom orders are not returnable.

Please note that every piece of Chantress Jewelry is handcrafted. We make every effort to duplicate our pieces to the best of our ability. There may be some very slight and subtle variations in detail between every piece. This enhances the elegance and uniqueness of each piece.

Chantress Jewelry is actively seeking to expand its exposure and access to the public. If you are a retailer and are interested in carrying the Chantress Jewelry line, please contact us at:
info@chantressjewelry.com.

The Chantress Jewelry website has the following privacy policies:

We collect and store your information so that we may better communicate with you, receive your input for improving our services, and to let you know of special Chantress offers.

We do not sell, rent, or distribute your name, email address, or other confidential information to any third party.